The Business of Talent Newsletter
In the December Edition



From Grads to Boomers: Recruiting and Onboarding the Multigenerational Workforce

From Grads to Boomers: Recruiting and Onboarding the Multigenerational WorkforceToday's organizations face a much different hiring and onboarding reality than ever before. Baby boomers are working longer as younger candidates continue to enter the workforce. While many organizations tailor their talent acquisition processes to address various job roles and functions, or to differentiate between hourly, salaried, and contingent workers, only 5% of organizations customize their recruiting and onboarding process to meet the needs of the multigenerational workforce.

Successfully recruiting and retaining top talent requires organizations to understand the challenges, strategic actions, and technology solutions available for engaging Baby Boomers, Generation-X, and Generation-Y employees, and the different attitudes and expectations of each generation.

Read on for tips on recruiting and retaining Boomers, Gen X, and Gen Y.


Learning Culture: Driving Competitive Advantage

Learning Culture: Driving Competitive AdvantageThe correlation between a corporate learning culture – the collective practices that facilitate information sharing and employee development – and business performance is well documented. Organizations with strong learning cultures perform better than their peers in a number of key business outcomes, including innovation (46% more likely to be strong innovators in their markets), customer satisfaction (33% more likely to report higher customer satisfaction), and time to market (34% more likely to get to market before competitors).

In our recent survey for the upcoming issue of TalentWatch, 34% of all HR and business leaders told us that "innovation" was one of their top three goals for the coming year, up from 14% midyear and only 8% the prior year. Other top challenges include managing rapid growth and responding to change. L&D plays a vital role in helping organizations meet these challenges by developing a strong, internal learning culture.

Read on for strategies to build strong learning culture.


Driving Performance-Based Rewards

Driving Performance-Based RewardsMany organizations are reassessing and recalibrating their performance appraisal processes, and this has people asking why we should do this and what outcomes we want. The simple answer is that we must train managers to differentiate talent before rewards are allocated.

Why? Because organizations that effectively differentiate talent and reward contributions have better business results, including 15-20% greater employee performance and increased retention.

Read the rest of Driving Performance-Based Rewards.

Calling HR Leaders: Participate in Bersin & Associates' Research

We are looking for HR leaders in the U.S. to provide feedback on a new benchmarking survey. The survey pre-tests will take place during December and January. Each pre-test will last approximately one hour, during which one of our analysts will discuss the survey questions with you over the phone.

In appreciation of your time, you will receive a full copy of the results of the study plus a complimentary copy of Employee Engagement: A Changing Marketplace, a report describing the key components of a total employee engagement strategy. Please email Karen O'Leonard at karen@bersin.com for more details.


In the News

Josh Bersin: Predictions for 2011Training Zone (UK)
December 9, 2010
Josh Bersin: Predictions for 2011
By Cath Everett

In this article, Cath Everett summarizes Bersin & Associates' Enterprise Learning and Talent Management 2010: Predictions for the Coming Year. Click here to read the article.


Forbes.com - The Rising Challenge Of Social Business To HR DepartmentsForbes.com
November 10, 2010
The Rising Challenge Of Social Business To HR Departments
By Rawn Shah

In this article Rawn talks about Josh Bersin's expert panel session, Getting Beyond Compliance: Elevating HR's Enterprise Wide Strategic Role, from the Enterprise 2.0 conference. Plus he sat down with Josh to talk about the big-win possibilities for HR using social business. Click here to read the article.


New Research Highlights

Enterprise Learning and Talent Management 2011: Predictions for the Coming Year
This report focuses on Bersin & Associates' 10 key predictions for 2011, based on recent economic and business trends.
Members: Download today
Non-members: For a limited time, this report is available at no cost.

Virtual Classrooms: Facts, Practical Analysis, Trends and Provider Comparisons
In this report, we provide an overview of virtual classroom technologies (web-conferencing, video-conferencing, and telepresence technologies), including a brief history of these platforms, best-practice usages, common challenges, guidance for selecting the best provider.
Members: Download today

Talent Metrics: Benchmarks and Best Practices in Creating a Measurement Strategy
This research bulletin provides benchmarks for commonly tracked talent metrics, including employee turnover and promotions, and describes how to create an effective talent measurement strategy.
Members: Download today

The Business Value of Research in Corporate Learning and Human Resources
In this report, we describe why rigorous, pragmatic, continuous research is critical to success in the design and implementation of people strategies.
Members: Download today

Talent Management Roadmap to Maturity
Using examples from leading organizations, this research bulletin describes how to embark on a path toward mature, effective talent management.
Members: Download today

Coaching to Win: Developing People and Driving Performance at ADM
In this report, we share best practices from Archer Daniels Midland Company (ADM) on implementing an eight-week, process-based coaching learning experience.
Members: Download today
What Works

Analyst Corner
Josh BersinBuilding a Borderless Workplace: Predictions for 2011

Josh Bersin, President


To help the HR and learning communities plan for a strong year, we just launched Enterprise Learning and Talent Management 2011: Predictions for the Coming Year – Building the Borderless Workplace, a report containing our top 10 predictions focusing on the strategies and trends we see as key to business success.

This 27-page special report is based on our research and covers topics from the role of learning culture in the organization to new models for leadership development to the rapidly changing world of talent acquisition. Our predictions outline how leading-edge HR teams will drive competitive advantage for their organizations by building businesses without borders.

The "borderless workplace" is a constant thread throughout each of our 10 predictions, and will be the theme at this year's IMPACT 2011 conference in April. The term "borderless" applies to many aspects of business – geography, workforce demographics and talent mobility to name a few. To build a borderless workplace, organizations must assemble a strong network of people who can collaborate internally with stakeholders across different functions and levels, and externally with customers and business partners. Organizations emerging from the recession will need to continue to focus on growth, globalization, and building a more engaged and skilled team for future business opportunities.

2011 will be a very positive year for most organizations, and now is the time to examine new models for leadership, the use of social networking to transform recruiting and internal training, and bringing integrated talent management to the next level of maturity.

You may download your complimentary copy of Enterprise Learning and Talent Management 2011 today.

I wish you a wonderful holiday season and a prosperous and healthy new year. As always, I look forward to hearing from you with your thoughts, questions, and suggestions.


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